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Agmt PR00005781 with Independent Emergency Services LLC and Hennepin County as a member of a consortium agreement facilitated by the Metropolitan Emergency Services Board, to support and maintain the Next Generation 9-1-1 call handling system, 01/01/24-12/31/28, NTE $886,033
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Resolution:
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BE IT RESOLVED, that Agreement PR00005781 with Independent Emergency Services LLC, to provide support and maintenance services of the Next Generation 9-1-1 call handling system, during the time period January 1, 2024 through December 31, 2028, in an amount not to exceed $886,033 be approved; that the Chair of the Board be authorized to sign the Agreement on behalf of the County; and that the Controller be authorized to disburse funds as directed.
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Background:
In 2014, Hennepin County entered into a multi-agency Master Cooperative Agreement and an Ancillary Agreement for the procurement of a shared/hosted 9-1-1 call handling system coordinated by the Metropolitan Emergency Services Board (MESB).
In 2017, Hennepin County adopted a shared support and maintenance agreement for the Next Generation 9-1-1 telephone system. The purpose of this system allowed the consortium (Hennepin County, Allina Health Emergency Medical Services, City of Edina, City of Minneapolis and Hennepin Healthcare System) to function with integrated geographically diverse host sites that provide system redundancy and reduces the impact of single point failures. In the event of a facility failure to an individual public-safety answering point (PSAP); calls can be answered by one of the other partner agencies.
In 2021, the MESB, coordinated with the consortium and negotiated a purchase agreement with Independent Emergency Services LLC (IES) for a hardware refresh and upgrade to the Next Generation 9-1-1 telephone system.
This agreement is for IES to support and maintain the Next Generation 9-1-1 telephone system for the next five years.
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