Item Description:
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Agmt PR00007650 with Deer Oaks EAP Services, LLC dba AllOne Health, for the provision of employee assistance program services for Hennepin County employees and their household members, 01/01/26-12/31/28, NTE $415,000
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Resolution:
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BE IT RESOLVED, that Agreement PR00007650 with AllOne Health, for the provision of employee assistance program services during the period January 1, 2026 through December 31, 2028, in an amount not to exceed $415,000 be approved; that the Chair of the Board be authorized to sign the Agreement on behalf of the County; and, that the Controller be authorized to disburse funds as directed.
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Background:
In February 2025, the Human Resources department issued a Request for Proposal (RFP) for employee assistance program services, receiving seven proposals.
Following review and evaluation, staff recommends that the EAP contract be awarded to AllOne Health. The proposal was highly rated by the panel and is recommended for the following reasons:
• Positive customer service statistics and hours availability
• Rate guarantee provided for 3-year contract term
• Robust program offerings for employees and their household
AllOne Health is currently providing services that meet and exceed performance expectations.
• Engagement: 5.37% annualized EAP utilization rate (based on service period 1/1/2025 to 6/30/2025); 13.05% including member portal visits
• Crisis support impact: Positive feedback on critical incident support and debriefing sessions, fostering recovery and resilience after difficult events
• Workforce well-being: EAP counseling, work/life, legal and financial services help reduce stress, improve resilience, and support retention
recommendation
Recommendation from County Administrator: Recommend Approval