Item Description:
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Agmt PR00006403 with Halo Software LLC for IT service management and asset discovery solutions, 08/01/24-07/31/27, NTE $2,100,000
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Resolution:
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BE IT RESOLVED, that Agreement PR00006403 with Halo Software LLC for IT service management and asset discovery solutions, during the period August 1, 2024 through July 31, 2027, in an amount not to exceed $2,100,000 be approved; that the Chair of the Board be authorized to sign the agreement on behalf of the county; and that the Controller be authorized to disburse funds as directed.
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Background:
The county uses an IT service management solution to support employees with the ability to request IT services, submit incidents, and utilize self-help knowledge procedures for basic troubleshooting. The Service Management Office of the IT Department identified a need to explore the market as the county's needs were not supported by the capabilities of the existing solution. In October 2023, the county issued a Request for Proposals with the objective of contracting for solutions that improved the employee experience while utilizing the self-help portal, streamlined the IT analyst experience in gathering information quickly while assisting employees, and provided functionality to discover and manage assets on the county's network to enhance service delivery and operational performance.
Thirteen proposals were received in the response to the RFP. Members representing all county lines of business participated in the evaluation of proposals. Following review of written proposals, five proposers were invited to provide a demonstration of their solutions. Following evaluation of demonstrations and consideration of cost, the evaluation panel recommends Halo Software's proposal as the best overall value to the county. Notable capabilities of the recommended solutions include strong integrations and reporting, a clean modern user interface, accessible support, and the availability of a community ...
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