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File #: 25-0453    Version: 1
Type: Resolution Status: Approved
File created: 10/31/2025 In control: Board of Hennepin County Commissioners
On agenda: Final action: 11/18/2025
Title: Agmt PR00005781 with Independent Emergency Services LLC and Hennepin County as a member of a consortium agreement facilitated by the MESB, to support and maintain the Next Generation 9-1-1 call handling system, 01/01/24-12/31/28, incr NTE by $244,782.91 for a new total NTE of $1,130,815.91
Attachments: 1. RESOLUTION
Related files: 23-0492
Item Description:
title
Agmt PR00005781 with Independent Emergency Services LLC and Hennepin County as a member of a consortium agreement facilitated by the MESB, to support and maintain the Next Generation 9-1-1 call handling system, 01/01/24-12/31/28, incr NTE by $244,782.91 for a new total NTE of $1,130,815.91
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Resolution:
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BE IT RESOLVED, the not to exceed amount for Agmt PR00005781 with Independent Emergency Services LLC and Hennepin County as a member of a consortium agreement facilitated by the Metropolitan Emergency Services Board, to support and maintain the Next Generation 9-1-1 call handling system during the period of January 1, 2024 through December 31, 2028, be increased by $244,782.91 for a new total not to exceed amount of $1,130,815.91; and that the Controller be authorized to disburse funds as directed.
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Background:
In 2014, Hennepin County entered into a multi-agency Master Cooperative Agreement and an Ancillary Agreement for the procurement of a shared/hosted 9-1-1 call handling system coordinated by the Metropolitan Emergency Services Board (MESB).

In 2017, Hennepin County adopted a shared support and maintenance agreement for the Next Generation 9-1-1 telephone system. The purpose of this system allowed the consortium (Hennepin County, Allina Health Emergency Medical Services, City of Edina, City of Minneapolis and Hennepin Healthcare System) to function with integrated geographically diverse host sites that provide system redundancy and reduce the impact of single point failures. In the event of a facility failure to an individual public-safety answering point (PSAP); calls can be answered by one of the other partner agencies.

In 2021, the MESB, coordinated with the consortium and negotiated a purchase agreement with Independent Emergency Services LLC (IES) for hardware refresh and upgrade to the Next Generation 9-1-1 telephone system. In 2024, the MESB, again in coordination with the consortium, negotiated an agreement f...

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